REFUND POLICY
Last updated: September 11, 2026
This policy explains when Interlace ("we", "us") refunds a payment. Interlace is operated by Swapnil Adhik Jagtap, a sole proprietor registered in Maharashtra, India. This policy sits alongside our Terms of Service. Payments outside India are processed by Dodo Payments as Merchant of Record (Paddle where enabled), and the provider's own buyer terms also apply to those transactions. Dodo Payments buyer terms are at https://dodopayments.com/legal/buyer-terms. Payments in India are processed by Razorpay.
1. YOUR STATUTORY RIGHTS
In plain English: If the law where you live gives you a right to a refund, you have it.
- If you are a consumer in the EU, EEA, Switzerland, or the UK, you have a 14-day right to withdraw from your first subscription payment or first one-time purchase.
- Consumers in other countries with a statutory cancellation right keep that right. Nothing in this policy limits it.
- By starting to generate video during that period you ask us to begin supplying the service immediately. Where the law allows, a refund may then be reduced by the value of credits already used.
2. FIRST PURCHASES
In plain English: Tried it and it is not for you? Ask within 14 days.
- Within 14 days of a first subscription payment or a first credit pack purchase, we refund in full if you have used none of the credits, and at our discretion if you have used only a small part of them.
- Requests after 14 days, or after most of the credits have been used, are not refunded except where Section 1 applies.
3. RENEWALS AND CANCELLATION
In plain English: Cancel any time. Renewals are not refunded.
- You can cancel your subscription at any time from your billing settings. You keep access and remaining plan credits until the end of the period you have paid for.
- Renewal payments are not refunded. Cancel before the renewal date to avoid the next charge.
- Annual plans are billed in advance and follow the same rule. Cancel before the anniversary to stop the next charge.
- Plan credits, including any carried over, end when the paid period ends. Purchased credit packs stay valid for their 12 months.
4. CREDIT PACKS
- Credit packs are valid for 12 months from purchase and are spent after plan credits.
- An unused pack can be refunded within 14 days of purchase. A partly used pack is not refunded.
5. WHEN WE REFUND WITHOUT BEING ASKED
- If a video or other action fails to complete, the reserved credits are released back to your balance automatically. If a fault prevents you from using the service for an extended period, contact us and we will refund or credit the affected time.
- If you are charged twice for the same period, we refund the duplicate.
6. HOW TO ASK
- Email support@interlacevideo.com from the address on your account with the transaction reference from your receipt.
- Dodo Payments customers can also use the link on their Dodo Payments invoice to contact Dodo directly. Paddle customers, where Paddle is enabled, can contact Paddle through the link on their receipt.
- Approved refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank.
- When a refund is issued, the related credits are removed and access to paid features ends.
7. CONTACT
Interlace
Badlapur, Thane, Maharashtra 421503, India. GSTIN 27CDAPJ5639P1Z0
Email: support@interlacevideo.com